Payment

The buyer undertakes to pay the order immediately. If the payment is not received within 2 hours, the order is removed from the system.

 

Return policy

Changed your mind? We’ll gladly accept unworn, unwashed, or defective merchandise accompanied by original tags purchased on 2ru2ra.com for return.

The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

For returns received within 28 days of delivery, we’ll credit your original form of payment.  Returns received after the 28 day period will not be accepted and will be returned to you.

Please note: If you paid with a gift card, a new gift card in the amount of the credit will be issued and mailed to you.

Gift cards cannot be returned or exchanged.

 

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid.

 

2RU2RA return

Sandėlių g.74, 95107

Klaipėda, Lithuania

 

If you need assistance returning your order, please contact us at info@2ru2ra.com.

Refunding

Please allow 2-3 weeks for your return to be received and processed. We’ll send you an email to confirm once the return has been completed.

Your refund will be credited back in EU EUR at the current exchange rate.

Important: We do not refund the shipping fee on exchanged items

Exchanges

We apologize but we are unable to process exchanges so far. If you have received a defective or incorrect item, please contact customer service – info@2ru2ra.com.