The buyer undertakes to pay the order immediately. If the payment is not received within 2 hours, the order is removed from the system.
Customer pays shipping, customs and other fees when receiving a package.
Changed your mind? We’ll gladly accept unworn, unwashed, or defective merchandise accompanied by original tags purchased on 2ru2ra.com for return.
Return fee is 3€ and will be deducted from your refund (For Lithuania). International return fee will be counted individually. You will receive SMS from DPD Lithuania with your return code. Please pack parcel according to instructions. Tear off old shipping label and print new one at DPD parcel shop. Leave your parcel in the nearest DPD pickup parcel locker.
Important: We do not accept parcels from the post office. Sending by post or courier is at your own cost (return fee will be added).
The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.
For returns received within 14 days of delivery, we’ll credit your original form of payment. Returns received after the 14 day period will not be accepted and will be returned to you.
Please note: If you paid with a gift card, a new gift card in the amount of the credit will be issued
Please allow 2-3 weeks for your return to be received and processed. We’ll send you an email to confirm once the return has been completed.
Your refund will be credited back in EU EUR at the current exchange rate.
Important: We do not refund the shipping fee on returned items.